customer complaint(s)... 1 major complaint when water dispensor is pressed the ice maker overflows with water
2 before the water problem the ice bucket always spilled ice over the edges
inspected unit, serial number indicated it was early production (2004)
these fridges had a problem with the ice bucket overflowing with ice
tested fridge for water problem(water to the icemaker during water dispence is a problem with the diodes), tested diodes and found one defective
replaced diodes with part #5303918287
the icemaker on this fridge has had several revisions for the bail arm to correct the too much ice problem, the latest fix is a redesigned icemaker
installed new icemaker part #5303918344
Thursday, May 1, 2008
frigidaire freezer model plfu1778es not cooling
customer complaint... not cooling since we moved
tested freezer, unit was not cooling, compressor running
installed service valve on sealed system and checked guages, guages indicated unit was in a 30" vaccuum
unplugged freezer, pressure did not raise
advised customer sealed system was plugged, inquired how unit was transported and found out it had been laid on its back and plugged in imediatly after transport
advised customer to ship unit to shop so we could remove service dryer and flush system to see if it was salvagable without changing the heat exchanger
NEVER ship a fridge or freezer laid down!!!
tested freezer, unit was not cooling, compressor running
installed service valve on sealed system and checked guages, guages indicated unit was in a 30" vaccuum
unplugged freezer, pressure did not raise
advised customer sealed system was plugged, inquired how unit was transported and found out it had been laid on its back and plugged in imediatly after transport
advised customer to ship unit to shop so we could remove service dryer and flush system to see if it was salvagable without changing the heat exchanger
NEVER ship a fridge or freezer laid down!!!
frigidaire dishwasher model fdb510cfs1 loud squeeling noise
customer complaint... loud squeel durig wash
ran machine quickly, noted the loud squeel during wash, this is the impeller stripped off the motor shaft that makes this VERY loud squeel
changed motor pump assembly with part #154594201 and all was quiet again
ran machine quickly, noted the loud squeel during wash, this is the impeller stripped off the motor shaft that makes this VERY loud squeel
changed motor pump assembly with part #154594201 and all was quiet again
Thursday, April 17, 2008
frigidaire dishwasher model fdbb944cs1 wont start
customer complaint... hit normal and start and the dishwasher lights normal light but doesn't start and normal light goes blank shortly after
tested door latch switches, found one to not be closing
replaced latch assembly with part # 154434101
much happiness and clean dishes for customer now
tested door latch switches, found one to not be closing
replaced latch assembly with part # 154434101
much happiness and clean dishes for customer now
Thursday, April 10, 2008
frigidaire range model pglef385cb1 no bake
customer complaint.... no bake
opened control panel, set range to bake and tested for voltage at the electronic control between L2 out(brown wire) and P3 bake(yellow wire), found 0 volts... if the range control is working it should be 240 volts
advised customer the unit needed the control, gave quote, after customer agreed i went to the truck got part and installed
i stock this ERC its common and a good seller
opened control panel, set range to bake and tested for voltage at the electronic control between L2 out(brown wire) and P3 bake(yellow wire), found 0 volts... if the range control is working it should be 240 volts
advised customer the unit needed the control, gave quote, after customer agreed i went to the truck got part and installed
i stock this ERC its common and a good seller
frigidaire washer model glft1570es0 not spinning clothes dry
customer complaint... not all loads are dry at end of cycle
started machine in spin, machine began to pick up speed normally so i removed front access panel, found broken shock, stopped machine
changed shock with new metal shock kit part #134564200
retested machine till spin ramped up to full speed
started machine in spin, machine began to pick up speed normally so i removed front access panel, found broken shock, stopped machine
changed shock with new metal shock kit part #134564200
retested machine till spin ramped up to full speed
elecrolux range model e30ew7cess3
customer complaint.... intermittently the oven will flask error "remove racks" while oven is not in use
this range will only ask for racks to be removed when self clean is activated
customer advised me error started after another service company had changed the convection fan... when said company went to test range after install there was a flash/boom, this company then removed oven from wall again, taped some wires retested and left
tested all functions of oven repeatly over several cups of coffe with customer, advised customer because i could not reproduce error i would contact electrolux because the last company had preformed repairs under warranty
returned again this week with a helper to remove oven and a complete control panel assembly provided by frigidaire at no charge, removed oven,inspected all wiring, found wire to bake element maretted, freeded up a bit of slack on wire and it reached the bake element so i installed a new spade terminal, changed control panel reinstalled oven and tested all function over an expresso(customer has a VERY nice kitchen) everything tested ok
that was tuesday, its thursday night now and no call on the cell so here is to hoping i excorcised the ghost
this range will only ask for racks to be removed when self clean is activated
customer advised me error started after another service company had changed the convection fan... when said company went to test range after install there was a flash/boom, this company then removed oven from wall again, taped some wires retested and left
tested all functions of oven repeatly over several cups of coffe with customer, advised customer because i could not reproduce error i would contact electrolux because the last company had preformed repairs under warranty
returned again this week with a helper to remove oven and a complete control panel assembly provided by frigidaire at no charge, removed oven,inspected all wiring, found wire to bake element maretted, freeded up a bit of slack on wire and it reached the bake element so i installed a new spade terminal, changed control panel reinstalled oven and tested all function over an expresso(customer has a VERY nice kitchen) everything tested ok
that was tuesday, its thursday night now and no call on the cell so here is to hoping i excorcised the ghost
frigidaire fridge model frt124fw0 fridge not cooling
customer complaint.... fresh food section not cooling
removed freezer cover and found evaporator frosted(note.. i am finding this model with abnormal frost build-up, the bottom of the evaporator is clear but the top half is frosted and coated in solid ice)
this tells me the fridge is not completely defrosting each defrost cycle
advanced timer into defrost manually and the heater came on, i sat and watched it defrost for several minutes, i then removed the thermal fuse from the freezer and plugged in my by-pass so i could begin to defrost the unit with a steamer
heater stayed on almost the entire time i defrosted the evaporator untill i had to clear the ice from around the DTS, heater turned off and shortly after the timer cycled the fridge back on
now to me this whole process seemed to work properly, but i know the ice build-up was not cause by someone leaving a door open or what not
so once again i'll be calling the frigidaire techs and explaining this AGAIN to see if they have a better answer than... change everything cause both the timer and DTS are doing what they are designed to do
any techs with input please post your comments cause i'm getting to hate this lil LG built frigidaire
removed freezer cover and found evaporator frosted(note.. i am finding this model with abnormal frost build-up, the bottom of the evaporator is clear but the top half is frosted and coated in solid ice)
this tells me the fridge is not completely defrosting each defrost cycle
advanced timer into defrost manually and the heater came on, i sat and watched it defrost for several minutes, i then removed the thermal fuse from the freezer and plugged in my by-pass so i could begin to defrost the unit with a steamer
heater stayed on almost the entire time i defrosted the evaporator untill i had to clear the ice from around the DTS, heater turned off and shortly after the timer cycled the fridge back on
now to me this whole process seemed to work properly, but i know the ice build-up was not cause by someone leaving a door open or what not
so once again i'll be calling the frigidaire techs and explaining this AGAIN to see if they have a better answer than... change everything cause both the timer and DTS are doing what they are designed to do
any techs with input please post your comments cause i'm getting to hate this lil LG built frigidaire
kenmore fridge model 25358689893 icemaker not working
customer complaint... no ice
tech noted construction on boulevard
tested water dispensor, no water
i had recently changed the icemaker for this customer so started in the back of the fridge with the primary water valve, removed outlet hose and depressed water dispensor, no water flow, tested valve for power.. tested ok
advised customer primary valve would need to be changed and filter should also be changed again because of the water main repairs even though i had just changed it 2 months ago
tech noted construction on boulevard
tested water dispensor, no water
i had recently changed the icemaker for this customer so started in the back of the fridge with the primary water valve, removed outlet hose and depressed water dispensor, no water flow, tested valve for power.. tested ok
advised customer primary valve would need to be changed and filter should also be changed again because of the water main repairs even though i had just changed it 2 months ago
frigidaire washer model fws833as2 leaks
customer complaint.... leaks
removed front panel, noted a pile of hampster and/or guinee pig food so filled tub with a small amount of water, found tub to pump hose leaking, drained machine,changed part and retested
found leak in drain hose, drained tub,changed hose and retested, no more leaks YAY!
with all rodent damage i then inspected all wiring in machine for damage
asked customer if said rodent had been captured yet, customer reported hampster still on the loose
customer was then advised warranty does not cover rodent damage, i then explained to customer how to construct a live rodent trap with a stack of books a ruler and a 5 gallon pail
removed front panel, noted a pile of hampster and/or guinee pig food so filled tub with a small amount of water, found tub to pump hose leaking, drained machine,changed part and retested
found leak in drain hose, drained tub,changed hose and retested, no more leaks YAY!
with all rodent damage i then inspected all wiring in machine for damage
asked customer if said rodent had been captured yet, customer reported hampster still on the loose
customer was then advised warranty does not cover rodent damage, i then explained to customer how to construct a live rodent trap with a stack of books a ruler and a 5 gallon pail
Wednesday, April 2, 2008
frigidaire range model cges387as5 f1 display
customer complaint... set oven to 350, hit start there was a pop and puff of smoke now clock flashes f1
power supply at wall tested ok, removed back panel and inspected wiring, then tested elements for shorts... all tested ok
removed contro panel and lifted main top, inspected all wiring
after all these tests and inspections found no faults i installed the new electronic range control and tested all oven functions
power supply at wall tested ok, removed back panel and inspected wiring, then tested elements for shorts... all tested ok
removed contro panel and lifted main top, inspected all wiring
after all these tests and inspections found no faults i installed the new electronic range control and tested all oven functions
Tuesday, April 1, 2008
frigidaire range model cfef312fsb drawer hitting floor
customer complaint.... drawer hitting floor
removed drawer and inspected, found both rear glides missing from the drawers
clipped in both glides part # 3051163
reinstalled drawer and tested then inspected to make sure it was sitting level
left package from glide with customer so they could fix this simple problem themselves next time
removed drawer and inspected, found both rear glides missing from the drawers
clipped in both glides part # 3051163
reinstalled drawer and tested then inspected to make sure it was sitting level
left package from glide with customer so they could fix this simple problem themselves next time
frigidaire fridge model pht219whsm1 door wont close
customer complaint.... door wont close all the way
inspected unit, found the door rubbing on the bottom of the fridge liner keeping it from closing all the way, also noted fridge was not sitting level
while leveling the fridge i noticed the bottom hinge was missing its plastic shim washer
removed doors and installed shim washer part #240311303(*note* this is not the correct washer for this model, the hinge is larger on on models with water dispensors)
i had to take the shim out to the truck and use the dremmel to make the hole in the washer slightly larger
reinstalled doors then leveled fridge, replaced all food on door and retested door to make sure it still closed with all the extra weight
*note* leveling is very important and larger new fridges cause if they are sitting at an angle the whole cabinet will twist and cause the doors to bind or sit crooked
inspected unit, found the door rubbing on the bottom of the fridge liner keeping it from closing all the way, also noted fridge was not sitting level
while leveling the fridge i noticed the bottom hinge was missing its plastic shim washer
removed doors and installed shim washer part #240311303(*note* this is not the correct washer for this model, the hinge is larger on on models with water dispensors)
i had to take the shim out to the truck and use the dremmel to make the hole in the washer slightly larger
reinstalled doors then leveled fridge, replaced all food on door and retested door to make sure it still closed with all the extra weight
*note* leveling is very important and larger new fridges cause if they are sitting at an angle the whole cabinet will twist and cause the doors to bind or sit crooked
frigidaire range model cfef372cs2 front glass fell out
customer complaint.... glass was loose and fell out
removed tape customer had secured glass with, removed front glass, then removed top trim and tightened the handle screws,reinstalled top trim and reinstalled the front glass
advised customer if the handle ever becomes loose again they should not wait so long to call for service because they could have broken the front door glass
the front glass is held in at the top by 2 tiny tabs, when the handle becomes loose the top trim can lift up allowing the glass to pop out at the top and swing down
removed tape customer had secured glass with, removed front glass, then removed top trim and tightened the handle screws,reinstalled top trim and reinstalled the front glass
advised customer if the handle ever becomes loose again they should not wait so long to call for service because they could have broken the front door glass
the front glass is held in at the top by 2 tiny tabs, when the handle becomes loose the top trim can lift up allowing the glass to pop out at the top and swing down
frigidaire washer model fws1233fs1 lid wont open
customer complaint... lid wont open
checked machine, lid lock was jammed
released spring clips under top,removed front panel and inspected latch, found latch to be bent and jammed
replaced lid lock/latch assembly with part #134101800
i had noted boxes around the apartment when i arrived so questioned tenants and confirmed they had just moved in.. explained to the tenant that the lid on frigidaire washers locks during spin and remains locked for several minutes after the cycle has finished
they now know to be patient and not try to force the lid open
also explained the new washer does not fill the tub to the top and hot wash adds some cold water(this is to meet energy efficiency guidelines)
checked machine, lid lock was jammed
released spring clips under top,removed front panel and inspected latch, found latch to be bent and jammed
replaced lid lock/latch assembly with part #134101800
i had noted boxes around the apartment when i arrived so questioned tenants and confirmed they had just moved in.. explained to the tenant that the lid on frigidaire washers locks during spin and remains locked for several minutes after the cycle has finished
they now know to be patient and not try to force the lid open
also explained the new washer does not fill the tub to the top and hot wash adds some cold water(this is to meet energy efficiency guidelines)
Friday, March 28, 2008
frigidaire appliance
customer complaint... none, i only had 5 calls today and all the machines were made by other manufacturers
Thursday, March 27, 2008
frigidaire washer model # gltf1240as0 wont complete cycle
customer complaint.... customer started washer before work, came home 8 hours later and machine was still running, customer indicated the timer was sitting near the final rinse in the normal cycle
*note* observant customers will notice the machine is filling and draining at the same time
checked machine serial #.. serial was xc334...... this says the machine was built in 2003
next i checked the date code on the speed board and it also had a 2003 date code, so it was the original board
the boards built in 2003 and early 2004 had a problem where they would glitch intermittently and get stuck in this endless loop
replaced the speed board with new, part # 134149220 controler
*note* speed board can also be called .. SCU, controler or motor control board
*note* observant customers will notice the machine is filling and draining at the same time
checked machine serial #.. serial was xc334...... this says the machine was built in 2003
next i checked the date code on the speed board and it also had a 2003 date code, so it was the original board
the boards built in 2003 and early 2004 had a problem where they would glitch intermittently and get stuck in this endless loop
replaced the speed board with new, part # 134149220 controler
*note* speed board can also be called .. SCU, controler or motor control board
frigidaire dishwasher model # fdb636gft0
customer complaint..... machine wont drain
tested dishwasher, drain pump was running but unit was not draining
removed drainhose connection at sink and looked inside, hose was filled with grease(old bacon grease that was now lard)
cleaned plumbing spigot with a screwdriver then fished drain hose with my appliance hose snake(this looks just like a plumbers snake only its 1/4 inch in diameter(its a recycled sheath off a lawnmower throttle cable)) and it sure comes in handy often(works on plugged fridge drains too)
ran machine through several fills and drains to get the water good and hot to flush away any left over gookus and advised customer to run some dishwasher cleaner through machine and scrape bacon grease better and wash those dishes in the sink
tested dishwasher, drain pump was running but unit was not draining
removed drainhose connection at sink and looked inside, hose was filled with grease(old bacon grease that was now lard)
cleaned plumbing spigot with a screwdriver then fished drain hose with my appliance hose snake(this looks just like a plumbers snake only its 1/4 inch in diameter(its a recycled sheath off a lawnmower throttle cable)) and it sure comes in handy often(works on plugged fridge drains too)
ran machine through several fills and drains to get the water good and hot to flush away any left over gookus and advised customer to run some dishwasher cleaner through machine and scrape bacon grease better and wash those dishes in the sink
Wednesday, March 26, 2008
frigidaire dryer rumbles
customer complaint... dryer rumbles
tested unit... heard excessive noise and vibration
removed front panel to inspect blower wheel(expecting to find a dryer sheet)
blower wheel looked clean,further inspection found the plastic blower wheel to be stripped off its shaft(uncommon in frigidaire dryers(stripped blower wheels are a maytag problem))
replaced blower with part #131775600 blower kit(wheel and housing)
inspected rear bearing and greesed during reassembly
tested unit... heard excessive noise and vibration
removed front panel to inspect blower wheel(expecting to find a dryer sheet)
blower wheel looked clean,further inspection found the plastic blower wheel to be stripped off its shaft(uncommon in frigidaire dryers(stripped blower wheels are a maytag problem))
replaced blower with part #131775600 blower kit(wheel and housing)
inspected rear bearing and greesed during reassembly
frigidaire dishwasher model fdb510lcs noisey
customer complaint... noisey during wash cycle
tested machine... noise was not a normal operating noise so sump screen was removed, then the volute was removed to inspect the pump impellers, removed bolt from wash impeller, reassembled and tested
noise level after screw removal was normal and acceptable
man of the house inquired where the removed bolt came from and was informed it was not part of the dishwasher
after some discussion with the man of the house the lady of the hose was summoned so the technician could ask "where is your pot with the loose handle?"
technician then repaired loose handle on customers pot at no extra charge
tested machine... noise was not a normal operating noise so sump screen was removed, then the volute was removed to inspect the pump impellers, removed bolt from wash impeller, reassembled and tested
noise level after screw removal was normal and acceptable
man of the house inquired where the removed bolt came from and was informed it was not part of the dishwasher
after some discussion with the man of the house the lady of the hose was summoned so the technician could ask "where is your pot with the loose handle?"
technician then repaired loose handle on customers pot at no extra charge
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