customer complaint... not cooling since we moved
tested freezer, unit was not cooling, compressor running
installed service valve on sealed system and checked guages, guages indicated unit was in a 30" vaccuum
unplugged freezer, pressure did not raise
advised customer sealed system was plugged, inquired how unit was transported and found out it had been laid on its back and plugged in imediatly after transport
advised customer to ship unit to shop so we could remove service dryer and flush system to see if it was salvagable without changing the heat exchanger
NEVER ship a fridge or freezer laid down!!!