customer complaint.... leaks
removed front panel, noted a pile of hampster and/or guinee pig food so filled tub with a small amount of water, found tub to pump hose leaking, drained machine,changed part and retested
found leak in drain hose, drained tub,changed hose and retested, no more leaks YAY!
with all rodent damage i then inspected all wiring in machine for damage
asked customer if said rodent had been captured yet, customer reported hampster still on the loose
customer was then advised warranty does not cover rodent damage, i then explained to customer how to construct a live rodent trap with a stack of books a ruler and a 5 gallon pail